Quality suites Sucks Customer Reviews and Feedback
Choice Hotels International, Inc. is a hospitality franchisor based in Rockville, Maryland, United States. The company, which is one of the largest hotel chains in the world, owns several hotel brands ranging from upscale to economy.
Janelles shared her experience, "I am totally disappointed in Quality Suites. We stayed for a gymnastics meet nearby. The elevator didn't work, but no sign was posted and we got stuck. No elevator permit is posted. Later, the did finally post a sign. It was down all weekend. Wr used the stairwells a lot. They were disgusting. Baseboards we're falling off, the carpet was gross, the walls were awful. It appears the stairwells haven't been cleaned in a long time. The rooms were no better. There was several places where gum was in the carpet in both rooms we had. The walls were filthy with food residue on the walls. The TV didn't work, the internet didn't work the entire weekend. The hot breakfast was also below standard. The hot food, was unheated both mornings. There was no attendant and there were messes everywhere. The first and second floor have smoke detectors beeping the entire weekend. I really can't believe this place still has an affiliation with Holiday Inn."
Front Desk Guest Service Agent (Former Employee) says"Unless you kiss the GM’s butt there you will find yourself on the unemployment line. It’s his way or no way. And if you try to talk to someone above him and complain you will just get fired."
Front Office Manager (Former Employee) says"management sucks property poorly maintained no one has any correct training and they dont have a clue to what they are doing ran by a manage company who does have any hotel experience it selfi dont work ther any morei dont work there any more"
Team-Lead Customer Service Agent (Current Employee) says"It was a terrible slow paced job. I got no training when i was hired and was told to just play with system. There also is no career advancement and the Owner isn't involved most of the time and when he is he yells at you for not doing anything."
Front Desk Clerk (Former Employee) says"I work the front desk they would tell us to report things that was wrong when customers would tell us things I would report them and they would never get them fixed it was a horrible place to work had to move customers to different rooms because of air conditioners not working or rooms not clean.NoneNone"
DIRECTOR OF SALES (Former Employee) says"I was not given acquitted work space and or tools to be able to preform my job effectively. No place for growth or advancement. Was not a to complete job duties due to lack of support.N/apay"
Guest Service Agent (Former Employee) says"Not a fun place to work, and the oppertunities for advancement were no good at all. I was only paid 7.25 an hour. Not worth it. I suggest looking somewhere else."
FRONT DESK SERVICE REP (Former Employee) says"Loved this job. It was taken over by the bank and we had to accept pay cuts."
Front Desk Agent (Former Employee) says"The staff and Management is poor quality. The housekeeping is poor, rooms are very out dated and needs tons of work. The communication aspects of this job was very poor. Customer Service was poor. None of the staff was happyNoneBad hospitality, poor housekeeping, maintenance, and management"
Front Desk Receptionist (Former Employee) says"Just not a good company to work for. Very cut throat. Stepped me down because I became pregnant. Lots of things went on that were extremely shady to all of the employees there, including myself."
GUEST SERVICE AGENT (Current Employee) says"No real room for growth , Company doesn't have Health or Dental Insurance for employees . Which I feel is a real disadvantage . Only good thing is that you get hotel discounts on rooms. Not enough pay for the type of jobTravel RewardsCompany does'nt offer benefits"
Receptionist (Current Employee) says"Same thing everyday no growth. No raise. No security at night . brake in every other night . no cameras. No benefits and no bonuses. Not fair for all employeesRelaxNo business no job"
On-site PC Technician (Current Employee) says"It’s bad. No pay or breaks. The customer are the stressful part of job. Manager is never in. There’s no A/C or heat in building. Co workers don’t show up on time.NoneAnything"
Night Auditor (Former Employee) says"While receiving my undergraduate, I was able to work flexible hours at Quality Suites. However, the management was terrible, there were no benefits, and employees were underpaid. Relaxed environmentsNew management, no motivation, and old facility"
Front Desk Clerk (Former Employee) says"Job is not team friendly, may have changed, but when i was there they were rude. I like a job who bring a team/family work enviorment. I did like the security of the place."
Front Desk Agent (Current Employee) says"i have worked for this company prior to going back i needed to make bills when i took this job on they promised to work around my other job schedule but instead they insisted on me quitting my second job to take full time when i took full time in may i never got my review i was promised and the raise i was promised and a set work schedule so i could spend time with my family and take my vacation i needed but instead had to cancel my event and doctors appointments to work for themfamily and friends ratespoor skills working with employees"
Administrative Assistant / Sales Coordinator (Former Employee) says"Computers were very old, I couldn't do my work because the monitor changed multi-colors with lines. very frustrationg. I resigned Manager refused to purchase a new computer.noneeverything"
room attendant (Former Employee) says"not really a fun place ,there was so much to be done ,that not much time to have fun while at work.company closed down in january.they are going into Real estate.That may explain why not much attention paid to workers immediate issuesocassional free lunchvery short breaks"
Assistant manager (Former Employee) says"Sometimes, I have to do everything in busy days. It was hard to handle the breakfast room, clean it, front desk and manage the whole hotel at the same time. I was doing no paid internship.Free breakfast, SecurityNeeds to share the work and need some people"
Night Audit /Front Desk Clerk (Former Employee) says"a typical day for me at work is running end of the day reports, cash counts, selling suites, checking in and out guests, handling complaints, assisting guests, and security work up front.skills that I've learned is hospitality, how to come up with better solutions that works out for both parties.management the assistant manger was always late and unprofessional, the general manager took a long time to respond to any questions I had, and the Owner is great, good guy understanding and very approachable.my co-workers very hard working and organized.The Hardest part of that job was trying to compromise with the management,The most enjoyable part of the job is being able to interact with people from all over the US.discount on the roomsmanagement, low pay, terrible hours, non-paying of time and a half overtime"
Hotel Maintenance Worker (Former Employee) says"I really ain’t like it there I stayed to Kay bills to take care of my family. The co-workers was not team effort they was all bout self. And they try’s to set u up to do there duties all the time while u have ur on assignments to do."
Marcos Ortega DDS says"CANCELLATION POLICY IS NOT TRUE. I booked a room last night on this site and it advertised the ability to cancel 3 days prior to arrival. Last night the hotel rooms available with King beds were sold out. I checked with the hotel tonight and they did have king beds. I attempted to cancel and re-book. They have a 100% PENALTY for canceling even though the arrival date is two weeks away. DISHONEST!!!"
Mass Esfa says"Booked a hotel where the infomation was not correct. I booked a room with aircon, but the room just had a ventilator. You need to make sure your information about the hotel is correct. Otherwise all else was fine."
Mary Cole says"Had a bitter experience go to the site of this company to book a hotel room for a week. Since then, a lot of problems began in communicating with them. In the end, they generally stopped responding to letters. Just some liars! Outrageous!"
mingbai says"AVOID!!!! They charge the card immediately. They refund for less than they charged. You can't cancel online, only by phone. And the phone options at the Canadian number given only work in French, both options. I had to call the UK, and that's an automated service, which told me I'd be refunded an amount that was less than the charged amount. Then an email came giving the right figure. But even on their website you can't get through to customer service to dispute a charge. Absolute cannibals."
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